Customer Support Channels
Email Channel -5 channels
Help Center -Available
Feedback Widget –1
Advanced Web Forms –5
Social Media (Facebook & Twitter) -1 Brand
Instant Messaging (WhatsApp, Telegram, WeChat & Line) -Available
Ticket Management
Spam, Merge, Split & Clone Tickets – Available
Ticket History – Available
Quick Ticket View – Available
Ticket Tags-20 Tags/Ticket
Product-based Ticket Tracking – Available
Add Resolution as KB – Available
Suggested Articles – Available
Direct Assignment to Agents and Teams – Available
Work Modes – Available
Response Editor with Rich Text Support & Response Draft – Available
Advanced Search – Available
Faster Response Snippets – Available
Automation and Process Management
Macros-5
Workflow Rules – 5/Module
Time-based Rules – 5
Service Level Agreements – 4
Multi-Level Escalations – Available
Tasks,Event&Cell – Only Tasks
Help Desk Customization
Custom Email Templates – Available
Custom Tabs, Views, Status & Form Fields – Available
Custom Fields-50 Fields/Module
Re-branding-Limited – Available
Analytics
Pre-defined Reports – Available
Custom Reports –50
Export Reports to CSV, XLS or PDF – Available
Customer Happiness Ratings Dashboard – Available
Custom Dashboards – 10
Ticket Overview & Status Dashboard – Available
Response, Resolution & FCR Dashboards – Available
Analytics Mobile App (Radar) – Available
Agent Permissions & Data Security
Agent Permissions & Data Security – 6
Roles -5
GDPR Compliance – Available
Support
Email – Available
Phone – Available
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