Customer Support Channels
Email Channel-100 channels
Help Center-Available
Feedback Widget-1/Department
Advanced Web Forms-20/Department
Social Media (Facebook & Twitter)-2 Brands or 1 brand/department if multi-branding
Instant Messaging (WhatsApp, Telegram, WeChat & Line)-Available
Telephony-Available
Live chat-Available
Guided Conversations-Available
Ticket Management
Spam, Merge, Split & Clone Tickets-Available
Ticket History-Available
Quick Ticket View-Available
Ticket Tags-50 Tags/Ticket
Product-based Ticket Tracking-Available
Add Resolution as KB-Available
Suggested Articles-Available
Direct Assignment to Agents and Teams-Available
Work Modes-Available
Response Editor with Rich Text Support & Response Draft-Available
Advanced Search-Available
Faster Response Snippets-Available
Round-Robin Ticket Assignment by Load Balancing-15/Department
Ticket Sharing & Ownership-Available
Agent Collision Detection-Available
Automation and Process Management
Macros-30/Department
Workflow Rules-30/Department/Module with custom functions
Time-based Rules-30/Department
Service Level Agreements-20/Department
Multi-Level Escalations-Available
Customer-based SLA-Available
Contract Management SLA-Available
Tasks, Events & Calls-Available
Auto Time Tracking-Available -Available
Advanced Process Management (Blueprints)-20/Department
Artificial Intelligence-Available
Help Desk Customization
Custom Email Templates-Available
Custom Tabs, Views, Status & Form Fields-Available
Custom Fields-230 Fields/Module
Ticket Templates-Available
Layout and Validation Rules-Available
Re-branding-Available
Multi-department Support-50 Departments
Analytics
Pre-defined Reports-Available
Custom Reports-Unlimited
Export Reports to CSV, XLS or PDF-Available
Customer Happiness Ratings Dashboard-Available
Custom Dashboards-Unlimited
Ticket Overview & Status Dashboard-Available
Response, Resolution & FCR Dashboards-Available
Advanced Dashboards-Available
(Professional+ Bluprints and Zia dashboards)
Schedule Reports-Available
Analytics Mobile App (Radar)-Available
Agent Permissions & Data Security
Profiles (restrict feature access)-50
Roles-250
Field-level Access Control-Available
Data Sharing Access-Available
GDPR Compliance-Available
Support
Email-Available
Phone–Available
Chat-Available
Reviews
There are no reviews yet.