Getting Started with Zoho Desk 

Time: [4:00 – 4:45 PM] 
Duration: 45 minutes 

Topic: Getting Started with Zoho Desk 

Modules Covered: 

• Overview of Zoho Desk: Features and benefits of the customer support tool. 

• Ticket Management: Creating, managing, and resolving support tickets. 

• Multi-Channel Support: Handling customer interactions across email, chat, and social media. 

• Reports and Analytics: Generating support performance reports and insights. 

Objective: Provide an overview of Zoho Desk, demonstrating how it can be used to manage customer support tickets and improve overall customer service